Service Commitment

We are your transportation partners.

Our goal is to exceed client expectations.  We strive to co-develop insurance solutions with you to ensure they meet your needs.This partnership enables us to provide superior programs.  We are also committed to continual improvement using performance metrics, client feedback, data insights, and technology to keep our solutions on the forefront of success.

Every day, we commit the following to you.

Account Lead

Each insured client will be appointed a lead contact.They will request, and serve as point of contact for gathering, your feedback. Any standard questions such as making a payment, policy inquires, or filing a claim, should be directed to 1-844-DMC-4467.

Listen & Respond

Your perspective is critical. Understanding your challenges and priorities is important to our partnership success and the ability to tailor the right solution to meet your needs.  We request ongoing feedback to help us continually optimize performance by improving communications, processes and tools.  We are committed to respond in a time frame and in the method most convenient for you.

Simplicity

Making it easy is our objective. From underwriting to claims and every other facet of our relationship, we seek simplicity in service and process. We strive to make all policy terms and claims information easy to understand. However if anything is unclear, we are committed to taking the time for clarifying all questions to ensure you are confident prior to proceeding.

DMC Insurance believes taking a partnership approach and delivering on these commitments will exceed your expectations and establish a foundation for continued success.

Feedback

Your feedback is important to us.  We’d like to know if we did a good job, and where we need to make improvements. If you are currently experiencing an issue, please contact us at Feedback@DMCinsurance.com. We will work to resolve as quickly as possible.