Claims Management features

Online Claims Management Dashboard

Policyholders and producers can access our online claim system to monitor claims activity and trends. It provides quick and easy access to claim information through a variety of key dashboard elements, offering ease of navigation to financial information, file notes and related attachments, claim reports and loss runs. Each dashboard element has drill-through capability, making navigation through the financial elements and claim file notes straightforward and user-friendly.

The dashboard elements provide graphical illustrations and data tables that include:

• Year-over-year trends in case reserves, paid losses and paid expenses
• Snapshot view of open and closed claims along with their associated values
• Breakdown of claims by type of loss
• Categorization of claims by severity
• Distribution of claims by location and department
• Claims in litigation or with attorney representation
• Top five causes of loss, injury types, body parts and claims by severity

Reports are available to run on-demand or can be scheduled to run at time intervals you select and can be produced in PDF or excel format. The scheduled reports can be delivered by e-mail, stored within the “My Reports” section, or both. You may also request loss runs by sending an e-mail to lossruns@dmcinsurance.com.

You can request access by visiting cfconnect.cfins.com and clicking on the menu item “Request Access”, or by emailing cf.webaccess@cfins.com.

Insurance Fraud Detection

Our Anti-Fraud Program is designed to identify and honor only valid claims, while maintaining the highest level of satisfaction for our policyholders.  We maintain an in-house Special Investigations Unit (SIU), that is additionally supported by a nationwide network through our affiliates, to ensure we have experienced investigators located strategically throughout the country.  Our SIU Investigators work closely with law enforcement and state anti-fraud agencies, and we are a member of the National Insurance Crime Bureau, engaged in a cooperative and proactive effort to combat insurance fraud.

Subrogation

Our subrogation team has consistently set and achieved recovery percentage goals exceeding industry averages.  We have claim professionals dedicated to Property, Workers’ Compensation and Auto claims recovery.  Our recovery successes translate into lower out-of-pocket losses for our policyholders. From the very beginning of the claim, our subrogation claim professionals are engaged, developing and protecting evidence necessary to effectively pursue negligent third parties.

Spill Reporting Program

A pollution spill is not only costly, but involves litigation, scientific complexity, government regulatory involvement, and media attention.  DMC Insurance has partnered with the top experts in environmental remediation and litigation in order to provide world-class service in assessing, analyzing and responding to these incidents.

We will provide you direct access to a dedicated team of professionals experienced in the areas of environmental emergency response, investigation and remediation of accidental releases of hazmat and other regulated materials. If one of your tanks, facilities, or trucks has an accident with a spill and requires emergency clean up, the DMC team can help you.

Tow Management

Many of our clients at one time or another have been subject to abusive or excessive tow bills.  When an accident occurs, towing companies can take advantage of emergency situations by charging extreme tow bills without consent and then hold the equipment until the bill is paid.  We work with the best legal firms in the nation that have strong track records of expediting the release of trucks, trailers and cargo while reducing inflated tow bills.