DMC is dedicated to helping our clients identify risks and find solutions for safety improvements. Our Risk Engineering services provide a tailored, data-driven approach for ongoing performance analysis. Your assigned risk engineer begins by meeting with you onsite for an in-depth consultation to analyze the key causes of risk within your organization and develop a customized service plan. They use their expertise to track trends over time and detect opportunities to reduce accidents and workplace injuries. Through regular service visits and quarterly collaboration sessions with your entire DMC account team, they maintain a comprehensive understanding of your operation to actively partner with you on improvement strategies.
Key Focus Areas
Utilize data analysis to identify the root cause of your losses and prioritize feedback to elicit change and develop a plan of action.
Our Risk Engineering Team
Our DMC risk engineers are dedicated to helping our clients improve their safety and risk management practices. With over 200 years of collective experience in the transportation and insurance industry, our team has a wealth of knowledge they collaboratively draw on to identify and support risk improvement opportunities. They have worn many hats, including as safety directors, truck drivers, operations and logistics specialists, and legal and claims professionals. Our risk engineers have first-hand experience with the issues insureds of all sizes face on a daily basis, and through ongoing partnership, they are a valuable resource for our insureds.
Read about the value found through collaboration with our clients and their stories:
“We created a risk team, including the DMC team, to help bring us to the next level. An important component of the risk team’s success has been the reports and feedback we get from our risk engineer, including both positive and negative feedback. We want to have the good and bad, and he doesn’t hold back. This feedback has been a contributing factor in improving our operations.”
– VP of Safety & Risk Management at a large trucking carrier
“Tina’s ability to build relationships with her clients is what sets her apart as a risk engineer. She doesn’t come across as trying to tell the client what to do but comes across as a partner working to help them. She’s able to really drill down to what the issue is and offer a good resolution and how to fix or improve it. She offers tools they may not have considered otherwise. She has been very impactful.”
– EVP of Transportation at a leading brokerage firm
“DMC is the kind of company that won’t just sit in your meetings and take notes. They came back with recommendations and outlines of policies that can benefit you. We don’t have all the answers. DMC is very much attempting to be a value-added partner. It seems more like a partnership to us than any of our previous carriers. Our Risk Engineer, Joel Paska, understands what it’s like to sit on my side of the table. He’s very knowledgeable and has helped to benefit our operation.”
– VP of Risk Management at a transportation corporation
“Our Risk Engineer sets the bar. If we don’t have a particular program or safety measure in place, the DMC Risk Engineering team provides recommendations. They work with us on each recommendation to help us develop the format for how we can implement each request.”
– CFO at 500+ unit logistics company
IMPROVED CSA UNSAFE DRIVING SCORE BY 16%
A DMC insured was looking to improve their CSA Unsafe Driving score, which was trending into alert status, and reached out for assistance. Their dedicated DMC risk engineer worked with the insured to enhance their safety campaigns. The risk engineer provided various reports that exposed where the company’s violations were occurring, including customized reports from the DMC Data Science department using FMCSA data that uncovered key insights regarding inspections, violations, and crashes. The insured was very receptive and took focused action. Within three months of this collaboration, the insured’s Unsafe Driving score had improved by 16% and was no longer on the verge of alert status.
REDUCED ACCIDENTS BY 19% AND HOURS OF SERVICE VIOLATIONS BY 15%
DMC’s Risk Engineering department set a goal with a customer to reduce their preventable DOT accidents and Hours of Service violations. To achieve this, the DMC risk engineer provided regular analyses of their Compliance, Safety, and Accountability (CSA) and loss data, as well as a predictive model for their CSA scores. We also introduced them to training resources to help address their most acute opportunities.
As a result of this initiative, the client implemented a detailed communication plan that regularly provided performance information to drivers and the president of the trucking operation. The senior-level support from within the organization helped to expedite the progress in reducing violations and accidents. Since implementing these new procedures, the company has reduced their monthly DOT recordable accidents by 19% and reduced their Hours of Service violations by 15%.
DIMINISHING THE DATA NOISE TO FIND ACTIONABLE INSIGHTS
A customer was looking for help assessing which driver violations they should prioritize. Our Risk Engineering and Data Science departments analyzed the company’s driving data over a 12-month period. From this baseline, there were thousands of system-triggered speeding events among 250 drivers at 15 different terminals. The customer was not equipped to identify where to prioritize resources. After some initial study of loss history by the DMC risk engineer, the Data Science team dug deeper to determine which were the most concerning events. Together, they created a new event type that combined when a speeding alert immediately preceded a hard braking alert. In the risk engineer’s opinion, this was indicative of speeding in congested areas or other situations that were more likely to result in a severe accident.
Starting from this prioritized alert combination, we were able to reduce the most critical observations by 99.9% and identify the small subset of drivers that gave rise to this new, more consequential event type. By isolating the most at-risk drivers of the large driving force, we provided data-backed, targeted coaching opportunities for our customer’s safety team.
The customer now has a data framework they can utilize to monitor and address these incidents going forward, helping them prevent future accidents.
QUICKER CLAIM REPORTING SAVES MONEY
DMC has analyzed years of loss data and identified a clear correlation between claim reporting lag and increased loss cost. As demonstrated in our “Importance of Early Reporting” analysis, the data reveals that in the example of sideswipe collisions, same-day reporting averages a loss cost savings of nearly 20%. With timely reporting of claims, our team can take action immediately to resolve the claim faster and ensure no details of the accident are lost or skewed.
One of our customers was struggling with timely claim reporting, and DMC wanted to work with them to emphasize the importance of on-time reporting and provide a solution. Their dedicated risk engineer collaborated with the customer to review their claim reporting protocol and share examples of the negative impact delayed reporting has on claims investigations. As a result of these important conversations, the customer installed a new team member as safety director, taking on reporting responsibilities previously shared by operational management. Since the collaboration with DMC Risk Engineering, the account has wholly reduced the delay in their reporting. This is a remarkable improvement, reducing the average claim reporting lag from 16 days to same-day reporting.
HELPING PROSPECTIVE CLIENTS ASSESS RISK
DMC Risk Engineering offers consultations to prospective insureds, assessing their risk exposure, providing insights, and guiding the implementation of safety program changes all before they sign with us.
During this process, our expert risk engineers review existing policies and procedures, both to assess the current safety program and to identify opportunities for improvement.
- We identified hiring guidelines that required very specific experience. Individuals hired were found to be lacking this requirement, putting the company unnecessarily at risk. Our risk engineer provided their safety director with example language to rewrite their hiring guidelines, ensuring accuracy and accountability. Before the prospect had even bound with DMC, they implemented a new hiring policy, effectively mitigating the exposure.
- We recommended updates to the company’s orientation process to include crucial topics that weren’t previously addressed. Our risk engineer suggested updates to the company’s driver handbook and sent hiring guidelines and best practices to assist with their improvements.
These consultations showcase DMC’s dedication to helping potential customers reduce their risk profiles even before an official partnership, which provides incredible value and promotes safety and accountability.
“The pre-quote call with DMC Risk Engineering was extremely productive. The DMC risk engineer provided my safety team with more valuable information before we even signed with DMC than our previous carrier had in the last ten years.” – Safety Director at a current insured
Below are examples of the work our risk engineers do on a regular basis to provide value to our partners.
We want to hear from you.
Get in touch with one of our risk engineers today to learn how partnering with DMC can help improve your company’s safety outcomes.