IMPROVED CSA UNSAFE DRIVING SCORE BY 16%

A DMC insured was looking to improve their CSA Unsafe Driving score, which was trending into alert status, and reached out for assistance. Their dedicated DMC risk engineer worked with the insured to enhance their safety campaigns. The risk engineer provided various reports that exposed where the company’s violations were occurring, including customized reports from the DMC Data Science department using FMCSA data that uncovered key insights regarding inspections, violations, and crashes. The insured was very receptive and took focused action. Within three months of this collaboration, the insured’s Unsafe Driving score had improved by 16% and was no longer on the verge of alert status.

REDUCED ACCIDENTS BY 19% AND HOURS OF SERVICE VIOLATIONS BY 15%

DMC’s Risk Engineering department set a goal with a customer to reduce their preventable DOT accidents and Hours of Service violations. To achieve this, the DMC risk engineer provided regular analyses of their Compliance, Safety, and Accountability (CSA) and loss data, as well as a predictive model for their CSA scores. We also introduced them to training resources to help address their most acute opportunities.

As a result of this initiative, the client implemented a detailed communication plan that regularly provided performance information to drivers and the president of the trucking operation. The senior-level support from within the organization helped to expedite the progress in reducing violations and accidents. Since implementing these new procedures, the company has reduced their monthly DOT recordable accidents by 19% and reduced their Hours of Service violations by 15%.

DIMINISHING THE DATA NOISE TO FIND ACTIONABLE INSIGHTS

A customer was looking for help assessing which driver violations they should prioritize. Our Risk Engineering and Data Science departments analyzed the company’s driving data over a 12-month period. From this baseline, there were thousands of system-triggered speeding events among 250 drivers at 15 different terminals. The customer was not equipped to identify where to prioritize resources. After some initial study of loss history by the DMC risk engineer, the Data Science team dug deeper to determine which were the most concerning events. Together, they created a new event type that combined when a speeding alert immediately preceded a hard braking alert. In the risk engineer’s opinion, this was indicative of speeding in congested areas or other situations that were more likely to result in a severe accident.

Starting from this prioritized alert combination, we were able to reduce the most critical observations by 99.9% and identify the small subset of drivers that gave rise to this new, more consequential event type. By isolating the most at-risk drivers of the large driving force, we provided data-backed, targeted coaching opportunities for our customer’s safety team.

The customer now has a data framework they can utilize to monitor and address these incidents going forward, helping them prevent future accidents.

QUICKER CLAIM REPORTING SAVES MONEY

DMC has analyzed years of loss data and identified a clear correlation between claim reporting lag and increased loss cost. As demonstrated in our “Importance of Early Reporting” analysis, the data reveals that in the example of sideswipe collisions, same-day reporting averages a loss cost savings of nearly 20%. With timely reporting of claims, our team can take action immediately to resolve the claim faster and ensure no details of the accident are lost or skewed.

One of our customers was struggling with timely claim reporting, and DMC wanted to work with them to emphasize the importance of on-time reporting and provide a solution. Their dedicated risk engineer collaborated with the customer to review their claim reporting protocol and share examples of the negative impact delayed reporting has on claims investigations. As a result of these important conversations, the customer installed a new team member as safety director, taking on reporting responsibilities previously shared by operational management. Since the collaboration with DMC Risk Engineering, the account has wholly reduced the delay in their reporting. This is a remarkable improvement, reducing the average claim reporting lag from 16 days to same-day reporting.

HELPING PROSPECTIVE CLIENTS ASSESS RISK

DMC Risk Engineering offers consultations to prospective insureds, assessing their risk exposure, providing insights, and guiding the implementation of safety program changes all before they become customers.

Throughout this process, our expert risk engineers review existing policies and procedures to identify areas for improvement.

During one recent example, our risk engineer recommended updates to a prospective client’s orientation process to include topics that weren’t previously addressed. The risk engineer also identified several enhancement opportunities for the company’s driver handbook and suggested updates. She provided the future client with hiring guidelines and best practices to ensure they had the tools needed to help with their refinements. The company adopted these suggested changes even before they decided to become a DMC customer.

This type of consultation showcases DMC’s dedication to help potential customers reduce their risk profiles, which provides incredible value and promotes safety and accountability.

“The pre-quote call with DMC Risk Engineering was extremely productive. The DMC risk engineer provided my safety team with more valuable information before we even signed with DMC than our previous carrier had in the last ten years.” – Safety Director at a current insured